In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).
Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.
Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
Guests are requested to present the same credit card used to guarantee the booking when checking in or making payment at the hotel. For reservations made by a third party, you will need to complete an authorisation form 5 days prior to the arrival. Authorised amounts may take up to 30 days after departure to be released by your bank or financial institution. The hotel will not be responsible for any extra handling fees or charges.
Please note that the hotel provides a free shuttle bus service between Macao International Airport and this property. A chargeable limousine pick-up service can also be arranged.
Children under the height of 1.4 metres are kindly requested to wear inflatable arm bands or life vests provided for free when using the swimming facilities.
For breakfast inclusive rates, please note that the third and fourth person supplement charges are for room only. Extra charges apply for breakfast charges. Please consult with the hotel after making the reservation.
The main entry and porte-cochere of the Sheraton Grand Macao will close from Monday 1 March 2021.
Guests will be dropped off at The Londoner (Crystal Palace) main entrance, or the existing ‘East Lobby’ bus terminal at the rear of the complex.
Guest shuttle services and taxis will relocate to the new The Londoner main entrance.
Arriving guests will be directed from their arrival point to the temporary check in lounge located on Level 4 of the Sheraton Grand Macao that is complete with check in counters, luggage storage, a dedicated Marriott Bonvoy counters, as well as express check-out.
Guests arriving by car will still be able to park in the underground car park from the existing entrance (Sheraton driveway) with changes to the driveway to maintain access.